State Farm® Insurance Agent Derick Glance

"I’ve had a great experience with Derrick Glance’s State Farm office. Everyone there is very personable, respectful, and always takes the time to make sure my needs are handled as a policyholder. They’ve consistently been helpful, professional, and easy to work with whenever I’ve had questions or needed assistance. What stands out most is that they genuinely make me feel like they’re on my side and looking out for my best interests. I highly recommend their office to anyone looking for reliable and friendly insurance service."

"My (soon to be legally) ex-husband opened up a policy sometime last week and ended up adding me and my vehicle to it without my knowledge or consent. My vehicle is fully covered under a different provider in my name solely and has been since we separated. My ex called me last Friday and told me that somehow he added both my car and myself to his policy and wanted me to continue to stay on his policy and pay him for the insurance I did not need. I told him no and I would like to not link myself legally to him in any more ways that what is already there. I called Derick to let him know I never approved this and left a voicemail since no one answered. Tuesday I tried reaching out again and after a second call, I finally received a call back from Derick. He told me that he was unable to do anything to help me since I was not the one who opened the policy and that since we are technically still married legally, my ex was allowed to add me without any notice or permission from me. He said that until my ex contacted them, I was pretty much out of luck and I could “just not pay him” and therefore he would be liable, but that may also cause legal repercussions for myself. Fast forward to today, (Thursday) I have reached out to my ex to get proof that I have been taken off (as well as my vehicle, which Derick tells me he is completely allowed to have coverage on since he was a co-signer on it). He refused to give me proof and just continued to tell me it was already taken care of. I emailed Derick asking if he could verify that I was no longer on the policy, sending proof of my ex refusing to even send me an insurance card as proof. I will admit there were choice words used in the screenshotted text thread due to the headache it has been. My ex finally sent me a text where he had gotten in contact with someone at this location who told him I would need to send my insurance declarations page from MY provider, directly stating that I was in fact STILL on the State Farm policy and would be until it was received. I sent that document to the phone number ex provided and called about thirty minutes later as I had not heard from anyone regarding confirmation that it was received. Derick then immediately cut me off as soon as I told him my name and then continued to speak over me telling me that I was trying to involve him in drama and that I was no longer to get in contact with his branch. Every time I would try to explain my reasoning for the email (which was for proof I was being denied verification from ex) he would cut me off and not allow me to explain anything. I tried to then speak and verify that he had in fact received my declarations page via text and he cut me off once again before continuing to berate me and again told me I am no longer allowed to contact him or his branch. I then sent the declarations page to his email as I just want this whole entire nightmare to come to an end and need to make sure that the document is received. I had someone call and try to verify that it was received by Derick so my name can be removed at the very least and HE was hung up on and believes his number has been blocked from calling."

"Derrick has been very nice and helpful for me, he is amazing. Him and Walt were very accommodating and resourceful to me! Great Work!"

"We have been with this agent since December 2020 (home and auto coverage). No major issues, however, my spouse ran into a few issues with his auto insurance rate going up and down and receiving conflicting explanations as to why the rates were changing. Unfortunately a couple of years later , due to 2 accidents that occurred with my vehicle we were dropped from our auto policy which we totally understood. This year, my spouse decided to work with State Farm again, but with a different agent due to his previous experience. Because of this I had to call our current agent to start the transfer process of moving our home insurance. When speaking with the agent he didn’t seem pleased and was annoyed at the fact we were making a change. I, too, would hate to see a client leave for any reason, but good customer service is still important. Unfortunately that was not received during our call."

"Ina Massengill is an awesome receptionist, customer service is amazing, she goes above and beyond"

"First of all I have no complaints or problems as of yet. They are considerate to your needs and they have first hand knowledge of changes in their business."

"Insurance can be difficult to understand. I felt empowered after working with office manager, Walt, who was patient and informative to help me make the best elections for my coverage! My first experience was with another competitor, and while it was not bad, I didn't feel compelled to remain a customer. State Farm issues regular rate decreases, and I've already gotten two in less than two years!"

"I was able to walk in and obtain coverage in a easy manner while having my options carefully explained to me."

"I am very happy with my policy"

"Best price I could find. House and truck."

"Excellent customer service"

"I had a great experience! The agent walked me through the pros and cons of both options and explained why the quotes for both were different and what I was getting with each of them. Truly professional."

"I have been a happy customer with State Farm twice now! I had to switch to another company for a little while but have recently returned to State Farm! I couldn’t be happier with their services. Their customer service is also top tier in my opinion. I would highly recommend them for any of your insurance needs. I currently have use them for 2 very important services and their rates are unbeatable! If you’re looking for insurance of any kind, they are absolutely the best! Don’t hesitate to switch!"

"Great customer service, easy to reach. They give the definition of hospitality."

"Great service. Walt and his team got me a lower rate. I appreciate it and the follow an patience with me as well."

"Derick Glance reached out to me this morning about a quote I did online. I told him I’m working on disputing something on my file before wanting to move forward. He got disrespectful and accused me on not being honest. I ended the call. He immediately texted me and said “if you’re busy next time say that”. I’m not busy. I told you what I was attempting. If I wasn’t interested I’d be like a million others and say that. Very unprofessional."

"I've been working with Walt on Derrick's team, and after paying over $250 with GEICO since 2023, I'm paying less than $200 now, thanks to their help and a national promo to lower rates. I've had several calls, and it took two months for me to pull the trigger, but I'm so glad I have a great local guy and his team instead of a cumbersome website and GEICO's confusing and time consuming apps. I highly recommend Derrick and insuring with State Farm, and I've been a Financial Planner and insurance expert for 25 years!"

"Walt McAllister, with Derick Glance Agency - State Farm, has been there to help me with my home, auto, boat and motorcycle needs with prompt and courteous service. He saved me some money when I switched from a competitor. I highly recommend you call today and see how much he can save you on your insurance needs."

"Walt & Ina are very professional and patient. I am always comfortable talking with them. They always answer my questions with clarity. Thank you very much, Walt & Ina. Vicki (Ann) Marchant"

"They answer the phone with a live person and are efficient,friendly and professional. Always helpful"

"Excellent service"

"They have been every helpful with my claim"

"Walt was great with handling account. Very perfessional and helpful."

"Mr. Walt takes good care of my insurance needs. Always providing the best rates and advice on insurance for home and auto."

"Great Agent."